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Service Growth

Support for Spiritual Development

“If we make our goal to live a life of compassion and unconditional love, then the world will indeed become a garden where all kinds of flowers can bloom and grow.”

- Elisabeth Kubler-Ross
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Effective groups

Decision making

Consensus building and conflict resolution are key components of how we work together and reflect our spiritual practices and values.

Conflict resolution  top^

Beyond Intractability

Contains a range of resources to assist in avoiding and resolving conflicts that seem to be stuck in an increasingly destructive spiral.
Website, linked 09/10
http://www.beyondintractability.org/

Conflict Resolution

A brief outline of how to approach conflict resolution.
Tree Bressen, linked 09/10
http://www.treegroup.info/topics/handout-conflict.pdf

Conflict Resolution Principles

Nine principles for constructive conflict resolution, drawn from Fisher & Ury, "Getting to Yes."
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 09/10
http://www.servicegrowth.net/documents/Conflict Resolution Principles.net.pdf

Dangerous Discussions

A process for enabling stakeholders who seem committed to opposing views to engage in civil, constructive discussion.
Teaching, Learning and Technology Group, linked 09/10
http://www.tltgroup.org/FridayLive/DangerousDiscussions/ClothingTheEmperor/method.htm

Eight Steps for Conflict Resolution

Outlines eight steps for conflict resolution, and provides other resources.
University of Wisconsin-Madison website, linked 09/10
http://www.ohrd.wisc.edu/onlinetraining/resolution/index.asp

Interpersonal Relationships and Conflict Resolution

Short, useful article highlighting the differences between task-oriented and process-oriented persons.
Rob Sandelin, Community Resource Guide (1997), linked 09/10
http://wiki.ic.org/wiki/Interpersonal_relationships_and_conflict_resolution

Nine Principles for Conflict Resolution and Peace Negotiations

Constructive principles for resolving conflict from Deepak Chopra.
Peace is the Way website, linked 09/10
http://www.peaceisthewayglobalcommunity.org/Masters/9%20Principles.aspx?Username=

Principled Negotiation

Excellent summary of the interest-based approach to negotiation set out in the best-known conflict resolution book, "Getting to Yes," first published in 1981 by Roger Fisher and William Ury.
University of Colorado, linked 09/10
http://www.colorado.edu/conflict/peace/treatment/pricneg.htm

Consensus process  top^

Basics of Consensus

Excellent summary of what the consensus process is and isn't, and how to make it work effectively in groups.
Rob Sandelin, Consensus Works!, linked 09/10
http://nica.ic.org/Process/Consensusbasics.php

Consensus Decision Making

Excellent short overview article on what consensus requires and the challenges to a consensus process.
Mary McGhee, linked 09/10
http://www.casagordita.com/consensus.htm

Consensus Decision-Making

Excellent brief summary of the principles and practices of the consensus process, including a flow chart.
Tree Bressen, linked 09/10
http://www.treegroup.info/topics/handout-consensus.pdf

How to Use a Consensus Process to Make Decisions

A clear, practical article on using the consensus process.
Sheila Kerrigan, Community Arts Network Reading Room, linked 09/10
http://www.communityarts.net/readingroom/archivefiles/2004/09/how_to_use_a_co.php

Voting Fallbacks

Useful guidelines for voting fallbacks to consensus.
Tree Bressen, linked 09/10
http://www.treegroup.info/topics/voting_fallbacks.pdf

What Are Dialogue & Deliberation?

An easy-to-read overview from the National Coalition for Dialogue and Deliberation that examines the differences between dialogue and deliberation, how they can work together, and practical applications.
NCDD website, linked 09/10
http://www.thataway.org/?page_id=713

Working with Blocks and Concerns

Excellent brief summary of how to approach blocks to the formation of consensus.
Tree Bressen, linked 09/10
http://www.treegroup.info/topics/handout-blocks&concerns.pdf

Decision-making principles  top^

Decision-Making Principles

Eight questions to be answered prior to a decision being reached.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 09/10
http://www.servicegrowth.net/documents/Decision-Making Principles.net.pdf

Ethical Decision Making: How to Make Ethical Decisions in 5 Steps

A short piece on what is ethical and how to consider ethics in decision making.
Lyndsay Swinton, “Management for the rest of us,” linked 09/10
http://www.mftrou.com/ethical-decision-making.html

How to Make Decisions: How to Do a Cost Benefit Analysis in 3 Easy Steps

A synopsis of how to analyze costs and and benefits and make a decision accordingly...all in 3 easy steps.
Lyndsay Swinton, “Management for the rest of us,” linked 09/10
http://www.mftrou.com/cost-benefit-analysis.html

How to Make Decisions: Six Hats Thinking

Excellent summary of de Bono's six hats approach, showing how it forces one to look at issues from multiple perspectives.
Lyndsay Swinton, “Management for the rest of us,” linked 09/10
http://www.mftrou.com/six-hats-thinking.html

Principles of Decision Making

Eleven principles of collaborative problem solving to promote lateral communication and shared decision-making.
Natural Resources Research Institute, linked 09/10
http://www.gdrc.org/decision/fs-2.html

More information can be found at Service Growth - http://servicegrowth.net/
Saturday, September 4, 2010